At Vivid Morocco Tours, we are committed to making your travel planning as smooth and transparent as possible. Below are answers to some of the most common questions we receive. If you don’t find what you’re looking for, please don’t hesitate to contact us directly.
Booking with us is easy! You can browse our tours on our website and submit an inquiry form for your desired trip. Alternatively, you can contact us directly via email at infos@vividmoroccotours.com or call us at +212704-801606. Our travel experts will guide you through the process, help you customize your itinerary, and confirm your booking.
Absolutely! We specialize in tailor-made tours. We understand that every traveler has unique interests and preferences. Our team will work closely with you to create a personalized itinerary that perfectly matches your vision, whether it’s adjusting an existing tour or building a completely new one from scratch.
The inclusions vary depending on the specific tour package. Generally, our tours include accommodation, transportation within Morocco, professional local guides, and specified meals. Exclusions typically include international flights, travel insurance, visa fees, personal expenses, and gratuities. Please refer to the detailed itinerary of your chosen tour for exact inclusions and exclusions.
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and bank transfers. Details regarding payment schedules and accepted methods will be provided during the booking process.
Yes, a non-refundable deposit is typically required to confirm your booking. The amount of the deposit and the due date for the final balance will be clearly communicated to you at the time of booking. This deposit helps us secure necessary arrangements for your trip.
Our cancellation policy is designed to be fair to both our clients and our operational commitments. Please refer to our dedicated Cancellation Policy page for detailed information on cancellation fees and refund timelines. We highly recommend purchasing travel insurance to protect against unforeseen circumstances.
We offer a diverse range of tours catering to various interests and physical capabilities. While some tours involve light walking, others may include more strenuous activities like trekking. We provide detailed information on the activity level for each tour. Please inform us of any specific requirements or limitations you may have, and we will recommend the most suitable options.
We carefully select accommodations that offer comfort, authenticity, and a true Moroccan experience. This can range from charming riads in historic medinas, comfortable hotels, to traditional Berber camps in the Sahara Desert. All accommodations are chosen for their quality, service, and location.
Affordable Luxury
Beautiful boutique hotels and upgraded riads offering enhanced comfort, stylish décor, and extra amenities—perfect for those seeking value without compromise.
Deluxe Luxury
Handpicked 5-star riads, resorts, or desert camps that blend Moroccan elegance with high-end service, fine dining, spa options, and premium locations for a truly indulgent experience.
We utilize modern, comfortable, and air-conditioned vehicles for all our tours, including 4x4s for desert excursions and spacious minibuses or coaches for group travel. Our drivers are experienced, professional, and prioritize your safety and comfort.
Meals included in your tour will be specified in your itinerary. We can accommodate most dietary restrictions (e.g., vegetarian, vegan, gluten-free, allergies) with advance notice. Please inform us of any dietary needs when you book your tour.
Yes, a non-refundable deposit is typically required to confirm your booking. The amount of the deposit and the due date for the final balance will be clearly communicated to you at the time of booking. This deposit helps us secure necessary arrangements for your trip.
Our professional local guides are fluent in English, French, and often other languages .
Morocco is generally a safe and welcoming country for tourists. We prioritize your safety and well-being. Our guides are experienced in navigating the local environment, and we work with trusted partners. We advise all travelers to exercise standard travel precautions, be aware of their surroundings, and follow local customs and laws.
Visa requirements vary depending on your nationality. We recommend checking with the Moroccan embassy or consulate in your country well in advance of your travel date to determine if you need a visa and what the application process entails.
Packing essentials depend on the season and regions you plan to visit. Generally, comfortable walking shoes, layers of clothing, sun protection (hat, sunglasses, sunscreen), and a reusable water bottle are recommended. For desert trips, warmer clothing for evenings is advisable. A detailed packing list can be provided upon booking.
The local currency is the Moroccan Dirham (MAD). While credit cards are accepted in larger establishments, it’s advisable to carry some cash for smaller purchases, local markets, and tips. ATMs are widely available in cities.
Tipping is customary in Morocco for good service. It’s a way to show appreciation for service providers. A general guideline for tipping will be provided in your pre-departure information.
You will be provided with emergency contact numbers for our local team and your guide before your departure. We offer 24/7 support during your tour to address any concerns or emergencies that may arise.
